Frequently Asked Questions

pjli is the Philippines' most trusted PAGCOR-licensed online gaming platform, offering bingo, slots, live casino, and fishing games to Filipino players nationwide. Whether you're in Manila, Cebu, Davao, or Quezon City, pjli is designed for everyday Filipino players who want safe, fair, and entertaining gaming starting from just ₱20. You must be 21 years old or above to register and play on pjli.

Creating a pjli account is quick and straightforward. Visit the pjli Login page and follow the registration steps. You will need to provide a valid mobile number or email address, create a secure password, and confirm that you are 21 years of age or older. After registration, you will be guided through our KYC (Know Your Customer) verification process, which requires a valid government-issued ID such as your PhilSys National ID, UMID, passport, or driver's license.

Yes. pjli operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating all gaming activities in the Philippines. This means every game on pjli is fair, every transaction is regulated, and your funds are protected under Philippine gaming law. You can play on pjli with full confidence that you are on a legitimate, government-licensed platform.

The minimum age to play on pjli is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all associated funds returned. pjli takes underage gaming extremely seriously and enforces this rule without exception.

Absolutely. pjli is fully optimized for mobile play. The pjli platform is accessible via any modern mobile browser on Android or iOS — no app download required. Simply open your browser, go to pjli.net, and log in to enjoy bingo, slots, fishing games, and live casino on the go. The mobile experience is smooth, fast, and designed for Filipino players who prefer gaming on their smartphones.

Visit the pjli Login page and enter your registered mobile number or email address along with your password. If you have enabled two-factor authentication (2FA), you will also be prompted to enter a one-time verification code. For your security, always log in from a trusted device and never share your pjli login credentials with anyone.

On the pjli Login page, click the "Forgot Password" link. You will be asked to enter your registered email address or mobile number. pjli will send a password reset link or OTP (one-time password) to your registered contact. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact our 24/7 support team via live chat.

KYC (Know Your Customer) verification is required before you can make withdrawals on pjli. To complete KYC, go to your account settings and upload a clear photo of a valid government-issued ID — accepted documents include:

• PhilSys National ID
• UMID (Unified Multi-Purpose ID)
• Philippine Passport
• Driver's License
• SSS or GSIS ID
• Voter's ID

You may also be asked to submit a selfie holding your ID. KYC verification is typically completed within 24–48 hours. You will receive a notification once your account is verified.

No. Each player is permitted to hold only one pjli account. Creating multiple accounts is a violation of pjli's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you believe your account has been duplicated in error, please contact our support team immediately so we can resolve the issue.

You can update certain account details — such as your contact number or email address — from your pjli account settings. For changes to your legal name or date of birth, you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification. pjli processes such requests within 3–5 business days.

The minimum deposit on pjli is just ₱20, making it one of the most accessible online gaming platforms in the Philippines. This low entry point means you can enjoy real-money bingo, slots, and fishing games without needing a large budget. Whether you are a casual player in Quezon City or a regular in Makati, pjli is designed to be affordable for every Filipino player.

pjli supports a wide range of payment methods popular with Filipino players, including:

• GCash — the most widely used e-wallet in the Philippines
• PayMaya (Maya) — fast and convenient digital wallet deposits
• BPI — Bank of the Philippine Islands online banking
• BDO — Banco de Oro online banking transfer
• Metrobank — Metrobank online banking

All deposits are processed instantly or within a few minutes. pjli does not charge any deposit fees, though your payment provider may apply their own transaction charges.

Deposits via GCash and PayMaya are typically credited to your pjli account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer during weekends or public holidays. If your deposit has not reflected after 1 hour, please contact our 24/7 support team with your transaction reference number and we will resolve it promptly.

Yes. pjli encourages all players to set deposit limits as part of responsible gaming. You can set a daily, weekly, or monthly deposit cap from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Decreasing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period. Visit our Responsible Gaming page to learn more.

To withdraw from pjli, go to your account dashboard and select the Withdrawal option. Choose your preferred withdrawal method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount you wish to withdraw, and confirm the request. Note that your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

pjli processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing times. Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount on pjli is ₱100. Maximum withdrawal limits vary depending on your account verification level and chosen payment method. Fully KYC-verified accounts enjoy higher withdrawal limits. For specific limit details applicable to your account, please check your account settings or contact our support team via live chat.

Common reasons for withdrawal delays or declines include:

• Incomplete KYC verification — your account must be fully verified before withdrawals are processed;
• Active bonus wagering requirements that have not yet been met;
• A mismatch between your pjli account name and your payment account name;
• Suspected security or fraud flags on your account — our team will contact you if this is the case;
• Bank or e-wallet processing delays outside pjli's control.

If your withdrawal has been pending for more than 24 hours, please contact our support team with your withdrawal reference number.

pjli offers a wide variety of games for every type of Filipino player:

• Bingo — classic and modern bingo variants, including the popular color game format;
• Slots — hundreds of slot titles from leading game providers, with themes ranging from Filipino folklore to classic fruit machines;
• Live Casino — real-time live dealer games including baccarat, roulette, blackjack, and more;
• Monkey King Fishing — an action-packed fishing arcade game with exciting multipliers;
• Cat Fishing — a fun and colorful fishing game with unique bonus mechanics.

New games are added to pjli regularly, so there is always something fresh to try.

Yes. All games on pjli use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and fair. pjli's games are sourced from reputable, internationally recognized game providers and are subject to regular audits. As a PAGCOR-licensed platform, pjli is legally required to offer only certified, fair games. You can play on pjli with full confidence that the results are never manipulated.

Selected games on pjli offer a demo or free-play mode that allows you to try the game mechanics without risking real money. This is a great way to get familiar with a new slot or fishing game before committing your balance. Note that demo mode is not available for all game types — live casino games and bingo, for example, require real-money play. Check the individual game page for demo availability.

pjli regularly offers welcome bonuses and promotions for new players, including deposit match bonuses, free spins on selected slots, and bingo bonus credits. Specific bonus offers vary and are updated regularly. Log in to your pjli account or visit the Promotions section to see the latest offers available to you. All bonuses are subject to wagering requirements — please read the terms of each promotion carefully before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱100 bonus with a 10x wagering requirement means you need to place a total of ₱1,000 in bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion and are clearly stated in each bonus's terms and conditions. pjli is committed to transparent, fair bonus terms.

Yes. pjli respects your right to play without promotional influence. You can opt out of all bonus offers and marketing communications at any time from your account settings. This is also one of pjli's responsible gaming tools — removing promotional temptation can be a helpful step for players who want to manage their gaming activity more carefully. Visit our Responsible Gaming page for more information.

pjli uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. pjli complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and PAGCOR's data protection requirements. For full details, see our Privacy Policy.

If you suspect that someone has accessed your pjli account without your permission, take the following steps immediately:

• Change your pjli password right away from the account settings page;
• Enable two-factor authentication (2FA) if you have not already done so;
• Contact pjli's 24/7 support team via live chat to report the incident — we can temporarily lock your account while the issue is investigated;
• Check your registered email and mobile number for any unauthorized changes.

pjli takes account security very seriously and will investigate all reported incidents promptly.

pjli provides a comprehensive set of responsible gaming tools available to all players at no cost:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit;
• Loss limits — define the maximum amount you are comfortable losing in a given period;
• Session time limits — set a maximum duration for each gaming session;
• Cooling-off periods — take a short break of 24 hours, 7 days, or 30 days;
• Self-exclusion — request a longer-term or permanent exclusion from pjli;
• Promotional opt-out — remove yourself from all bonus and marketing communications.

Visit our Responsible Gaming page for full details on each tool.

To request self-exclusion, contact the pjli support team via live chat or email at [email protected]. You can choose a self-exclusion period of 6 months, 1 year, 5 years, or permanent exclusion. Once active, you will not be able to log in, deposit, or play on pjli for the duration of your chosen period. pjli processes self-exclusion requests within 24 hours. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. Resources include the PAGCOR Responsible Gaming Program, the National Center for Mental Health (NCMH) in Mandaluyong City, Gamblers Anonymous Philippines (with meetings in Manila, Cebu, and Davao), and local DSWD social welfare offices. pjli's own support team is also available 24/7 to assist with responsible gaming tools and referrals. You are not alone — reaching out is always the right move.

If you are experiencing loading issues on pjli, try the following steps:

• Clear your browser's cache and cookies, then reload the page;
• Try a different browser (Chrome, Firefox, or Safari are recommended);
• Check your internet connection — switch between mobile data and Wi-Fi to see if the issue is network-related;
• Disable any VPN or proxy service you may be using;
• Try accessing pjli from a different device.

If the issue persists, contact our 24/7 support team via live chat and provide details about your device, browser, and the error you are seeing.

pjli's games are designed to handle disconnections gracefully. If a game freezes or you lose connection mid-round, the game will resume from where it left off when you reconnect — your bet and any winnings are preserved. In the rare event that a technical error results in an incorrect outcome, pjli's support team will review the game logs and resolve the issue fairly. Contact us via live chat with the game name, date, and approximate time of the incident.

pjli is optimized for the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best mobile experience, use Chrome on Android or Safari on iOS. We recommend keeping your browser updated to the latest version for optimal performance and security. pjli works on both smartphones and desktop computers — no app download is required.